{"id":23,"date":"2022-09-07T13:52:26","date_gmt":"2022-09-07T13:52:26","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart2\/accessories-elementor\/?page_id=23"},"modified":"2024-03-09T19:09:15","modified_gmt":"2024-03-10T03:09:15","slug":"faqs","status":"publish","type":"page","link":"https:\/\/theomysky.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

1. When can I cancel an order?<\/strong><\/h3>\n

We can only change orders that have not been processed for shipping yet.
\nTo make changes to your order, please reach out to support by submitting your request via \u201ccontact us\u201d form.<\/p>\n

2.It is safe to order online?<\/strong><\/h3>\n

You can be assured that shopping with Omysky<\/strong>\u00a0is safe! We are a small business that will always put customers first and our mission is to make you feel happy and satisfied with our service and our product.<\/p>\n

3.What happens if the lamp I want is out of stock?<\/strong><\/h3>\n

If the moon lamp you want is out of stock, don\u2019t worry. Contact us quickly and we can inform you when our next products will be available in the store.<\/p>\n

4. How do I request a shipment stoppage?<\/strong><\/h3>\n

When an order has been processed for shipping by the warehouse, but it hasn\u2019t left the warehouse yet, you can try to request a shipment stoppage via the site\u00a0contact us\u00a0page. We cannot promise the request will succeed. For a successful shipment stoppage, we will charge $30 per package. If the shipment stoppage fails then there\u2019s no charge, but the Customer need responsible for any loss resulted.<\/p>\n

5.What if I don\u2019t like\u00a0Product when I receive it?<\/strong><\/h3>\n

Do not worry about it, send it back to us for a full refund, or you can exchange it for another moon lamp. It\u2019s important that you are happy with your purchase, so please contact us to assist you or visit our\u00a0Return & Refund<\/strong>\u00a0page\u00a0for more information.<\/p>\n

6. How many years do you supply for the warranty?<\/strong><\/h3>\n

The\u00a0Banana Cleaner<\/a><\/strong>\u00a012 months warranty protection plan is designed to give you peace of mind.<\/p>\n

7<\/strong>.\u00a0How Long Does Shipping Take\uff1f<\/strong><\/h3>\n

As for\u00a0processing time<\/strong>, we may need\u00a01-3 days<\/strong>\u00a0to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.\u00a0Products will be shipped within\u00a05-15 days<\/strong>.<\/p>\n

We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters.(More info refer to\u00a0Shipping Policy)<\/p>\n

A Tracking email will be sent to you within 24hrs. Please follow up your tracking No on\u00a0USPS<\/strong> Logistics Website. If you are having trouble tracking your box, please contact us for assistance (service@theomysky.com<\/a><\/strong>)<\/p>\n

8. Is there any fee for shipping?<\/strong><\/h3>\n

We offer 5-15 Days Fast Free Shipping<\/strong><\/p>\n

9. Can the product be ship out of the USA?<\/strong><\/h3>\n

Yes. Provide\u00a0free delivery<\/strong>\u00a0service for most states in the\u00a0USA<\/strong>.<\/p>\n

10. How do I pay for my order?<\/strong><\/h3>\n

We accept one payment methods online, one is\u00a0PayPal<\/strong>, you can be directed login the\u00a0PayPal<\/strong>\u00a0page.<\/p>\n

11.WITHOUT\u00a0PayPal?<\/strong><\/h3>\n